Is Abercrombie Good for Small Businesses? (2026)

Many reviewers report negative experiences with Abercrombie's customer service, citing long response times, unhelpful representatives, and difficulty resolving issues related to orders and returns. Some customers describe the customer service as "non existent" or "absolutely terrible."

A significant number of reviewers express frustration with Abercrombie's return and refund processes, reporting missing refunds, incorrect refund amounts, and difficulties returning items. Some customers claim they were charged return fees despite advertised free returns, while others had issues with items missing from their returns. One reviewer stated, "A&F is claiming one item was missing from my return and is refusing to refund it."

Several reviewers report issues with Abercrombie's shipping and delivery, including delayed orders, missing items, and orders being canceled after several days. Some customers who paid for express delivery did not receive their orders on time. One reviewer noted, "Paid for Express Delivery and told order would arrive on the 3rd, I was then told it would arrive on the 4th, I have now been told it's going to be the 5th."

Several reviewers express concerns about the declining quality of Abercrombie's clothing, with some stating that the quality is now comparable to budget brands. Some reviewers also report issues with inconsistent sizing and poor fit. One reviewer stated, "This company went from selling quality clothing to total garbage."

A number of reviewers praise the in-store experience at Abercrombie, highlighting helpful and friendly staff. These reviewers mention positive interactions with employees who assisted them with sizing and finding items. One reviewer said, "Poppy was amazing and so helpful! Helped me find the fitting and my right size and my friends too, 10/10!!"